Rooms To Go & Rooms To Go Kids Furniture Store - Katy (Brookshire) in Brookshire, TX Closed now

Reviews about Rooms To Go & Rooms To Go Kids Furniture Store - Katy (Brookshire)

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  November 08, 2019, by J. Crenshaw
  I highly recommend NOT visiting this location. I have purchased furniture from here in the past, and my experience was good. However, the recent purchase of a cocktail table has wasted my time and also reminded me that Rooms To Go is like any other large corporation that does not value its customers. I purchased a cocktail table back in November 2017, but it was on back order and could not be delivered to January 27. The delivery date rolled around and the team was a no-show, even though I was contacted three different times to confirm the delivery. I called back today, and to my surprise I found out that my table was placed on back order again till March 5th. To make matters worse, no one contacted me to tell me of the change, and when I was finally directed to the correct person, she was dismissive, rude, accused me of harassing her for asking her where the breakdown in communication was and hung up in my face. I will never purchase another item from Rooms To Go. They've definitely just lost a customer. Word of mouth is one of the best ways to market and advertise a company. Needless to say, when my friends and family ask where to get furniture from, I will definitely explain why Rooms To Go is a no go.